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Privacy policy

Last Updated:25/08/2026

Welcome to the MyRekha ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website (https://rekhzza.com) and our mobile application (the "App").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our App. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use the App.

This Privacy Policy is designed to comply with applicable privacy laws and the requirements of the Google Play Store and Apple App Store.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App and Website includes:

A. Personal Data

Demographic and other personally identifiable information (such as your name, email address, phone number, and delivery address) that you voluntarily give to us when you:

  • Register for an account.
  • Place an order.
  • Contact customer support.
  • Participate in various activities related to the App and Website.

B. Location Data

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using the App, to provide delivery services, track your order in real-time, and show you nearby restaurants. You can change our access or permissions in your device’s settings.

C. Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the App/Website. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor(s), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

D. Device and Usage Data

Information our servers automatically collect when you access the App/Website, such as your native actions that are integral to the App, including placing orders, liking items, or interacting with features, as well as device information (e.g., your mobile device ID, model, and manufacturer), operating system, version information, and IP address.

E. Camera and Photo Library Access

We may request access to your device's camera and photo library to allow you to upload profile pictures or submit images for customer support or reviews.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App/Website to:

  • Create and manage your account.
  • Process your orders, deliveries, and payments.
  • Track delivery progress and provide real-time updates.
  • Respond to customer service requests and resolve disputes.
  • Send you transactional communications (e.g., order confirmations, receipts).
  • Personalize your experience by showing relevant local restaurants and offers.
  • Improve our App, Website, and services.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

A. To Service Providers (Third-Party Services)

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services (e.g., Hostinger), customer service, and marketing assistance.

B. To Delivery Personnel and Restaurants

To fulfill your order, we must share certain personal information (such as your name, delivery address, phone number, and order details) with the restaurants preparing your food and the delivery personnel (deliverymen) transporting it.

C. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information (such as encryption and secure server hosting). While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention and Deletion

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Account Deletion: You have the right to request the deletion of your account and personal data. You can request to delete your account by:

  1. Navigating to the "Account Settings" or "Profile" section within the App.
  2. Selecting the "Delete Account" option.
  3. Alternatively, you can contact us at [Insert Contact Email] to request data deletion.

Upon receiving a deletion request, we will delete your personal data, except for information we are required to retain by law or for legitimate business purposes (e.g., transaction records for tax purposes).

6. Children's Privacy

Our services are not intended for children under the age of 13 (or higher, depending on the jurisdiction). We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy and, where appropriate, sending a notification within the App or via email. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

MyRekha